{"id":3009,"date":"2026-01-16T02:17:22","date_gmt":"2026-01-16T07:17:22","guid":{"rendered":"https:\/\/biolabor.net\/?page_id=3009"},"modified":"2026-01-27T16:41:01","modified_gmt":"2026-01-27T21:41:01","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/biolabor.net\/en\/pqrs\/","title":{"rendered":"PQRs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3009\" class=\"elementor elementor-3009\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t<div class=\"premium-shape-divider__shape-container\" id=\"premium-shape-divider-dcd5dcb\" style=\"visibility:hidden; position: absolute; opacity:0;\">\n\t\t\t\t\t<svg xmlns='http:\/\/www.w3.org\/2000\/svg' aria-hidden='true' viewBox='0 0 35.28 2.17' preserveAspectRatio='none'><path d='M35.28 1.67c-3.07-.55-9.27.41-16.15 0-6.87-.4-13.74-.58-19.13.1v.4h35.28z' fill='%23fbd8c2'\/><path d='M35.28 1.16c-3.17-.8-7.3.4-10.04.56-2.76.17-9.25-1.47-12.68-1.3-3.42.16-4.64.84-7.04.86C3.12 1.31 0 .4 0 .4v1.77h35.28z' opacity='.5' fill='%23fbd8c2'\/><path d='M35.28.31c-2.57.84-7.68.3-11.8.43-4.1.12-6.85.61-9.57.28C11.18.69 8.3-.16 5.3.02 2.3.22.57.85 0 .87v1.2h35.28z' opacity='.5' fill='%23fbd8c2'\/><\/svg>\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-element elementor-element-dcd5dcb premium-shape20 premium-shape-divider-yes e-flex e-con-boxed premium-shape-divider__default premium-shape-divider-anime-yes e-con e-child\" data-id=\"dcd5dcb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d678e2a e-con-full e-flex e-con e-child\" data-id=\"d678e2a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a66c3f5 e-con-full e-flex e-con e-child\" data-id=\"a66c3f5\" data-element_type=\"container\" 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class=\"premium-dual-header-first-span\">Gesti\u00f3n de PQRS <\/span><span class=\"premium-dual-header-second-header \">Peticiones, Quejas, Reclamos y Sugerencias<\/span><\/h1> \t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d1e3bf ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"2d1e3bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col text-sm pb-25\"><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"398f638c-3cc0-42ca-abd4-92f3b4afa609\" data-testid=\"conversation-turn-48\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"784fd4fa-8b7c-43ed-8775-fd4dc0fdc836\" data-message-model-slug=\"gpt-5-2-thinking\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words dark markdown-new-styling\"><p data-start=\"0\" data-end=\"188\">BIOLABOR S.A.S. dispone de un proceso formal para la gesti\u00f3n de Peticiones, Quejas, Reclamos y Sugerencias (PQRS), orientado a garantizar la trazabilidad del caso, el an\u00e1lisis objetivo y la mejora de sus procesos y servicios.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bca6da e-con-full e-flex e-con e-child\" data-id=\"8bca6da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a09e633 e-flex e-con-boxed e-con e-parent\" data-id=\"a09e633\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c4dc69 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"0c4dc69\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo puedo presentar una queja o reclamo?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c497d41 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"c497d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"252\" data-end=\"297\"><span style=\"font-family: 'Spline Sans', sans-serif; font-weight: 400; font-size: 1rem;\">En BIOLABOR S.A.S. estamos comprometidos con la mejora continua y la satisfacci\u00f3n de nuestros clientes. Si desea presentar una queja, reclamo o inconformidad, puede hacerlo por cualquiera de los siguientes medios:<\/span><\/p><p><b>Env\u00edo de Email<\/b><\/p><p data-start=\"535\" data-end=\"736\">Puede enviar su comunicaci\u00f3n al correo: <span data-start=\"575\" data-end=\"605\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:pqrs@biolabor.net\" rel=\"noopener\" data-start=\"577\" data-end=\"603\"><b>pqrs@biolabor.net<\/b><\/a><\/span><br data-start=\"606\" data-end=\"609\" \/>La informaci\u00f3n ser\u00e1 recibida y gestionada por la <strong data-start=\"658\" data-end=\"692\">Direcci\u00f3n T\u00e9cnica y de Calidad<\/strong>, conforme al procedimiento interno vigente.<\/p><p><b>Uso de Formulario<\/b><\/p><p data-start=\"762\" data-end=\"936\">Tambi\u00e9n puede radicar su comunicaci\u00f3n mediante el <strong data-start=\"812\" data-end=\"838\">formulario de contacto<\/strong>\u00a0 indicando los datos necesarios para su gesti\u00f3n y seguimiento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fead21b e-flex e-con-boxed e-con e-parent\" data-id=\"fead21b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-285a24c ob-has-background-overlay elementor-widget elementor-widget-ehp-form\" data-id=\"285a24c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout_preset&quot;:&quot;interact&quot;,&quot;button_width&quot;:&quot;33&quot;,&quot;layout_column_structure&quot;:&quot;33-66&quot;,&quot;content_alignment&quot;:&quot;center&quot;,&quot;box_shape&quot;:&quot;rounded&quot;,&quot;button_shape&quot;:&quot;default&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"ehp-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"has-shape-rounded shape-type-box has-column-structure-33-66  ehp-form has-layout-preset-interact has-border\" name=\"PQRS\" method=\"post\" id=\"FormularioPQRS\">\n\t\t\t\t\t<div class=\"ehp-form__text-container\">\n\t\t\t<h2 class=\"ehp-form__heading\">Formulario de Peticiones, Quejas, Reclamos y Sugerencias (PQRS)<\/h2><p class=\"ehp-form__description\">Utilice este formulario para registrar una Petici\u00f3n, Queja, Reclamo o Sugerencia relacionada con los productos, servicios o procesos de BIOLABOR S.A.S.<br>\n<br>\nLa informaci\u00f3n suministrada ser\u00e1 utilizada exclusivamente para la gesti\u00f3n, an\u00e1lisis, seguimiento y cierre de la comunicaci\u00f3n, conforme a los procedimientos internos vigentes. Todos los datos ser\u00e1n tratados con confidencialidad y registro documental.<br><br>\n<\/p>\t\t<\/div>\n\t\t\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3009\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"285a24c\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQRs | Biolabor\"\/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"3009\"\/>\n\t\t\t\n\t\t\t<div class=\"ehp-form__content\">\n\t\t\t\t\t\t\t\t<div class=\"ehp-form__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-text is-field-group-name has-width-50 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"ehp-form__field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"ehp-form__field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-text is-field-group-field_2578e6f has-width-50 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2578e6f\" class=\"ehp-form__field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\tApellido\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2578e6f]\" id=\"form-field-field_2578e6f\" class=\"ehp-form__field elementor-size-sm  elementor-field-textual\" placeholder=\"Apellido\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-text is-field-group-field_4e89b78 has-width-50 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4e89b78\" class=\"ehp-form__field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\tDocumento de Identidad\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4e89b78]\" id=\"form-field-field_4e89b78\" class=\"ehp-form__field elementor-size-sm  elementor-field-textual\" placeholder=\"Documento de Identidad\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-ehp-tel is-field-group-field_442f962 has-width-50 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_442f962\" class=\"ehp-form__field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"ehp-tel\" name=\"form_fields[field_442f962]\" id=\"form-field-field_442f962\" class=\"ehp-form__field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*\\-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-email is-field-group-email has-width-100 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"ehp-form__field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"ehp-form__field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-textarea is-field-group-message has-width-100 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"ehp-form__field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\tCompa\u00f1ia\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<textarea class=\"elementor-field-textual ehp-form__field eph-form__textarea  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"1\" placeholder=\"Compa\u00f1ia\" required=\"required\"><\/textarea>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-text is-field-group-field_1089cd0 has-width-50 has-width-md-100 has-width-sm-100 has-border has-shape-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1089cd0\" class=\"ehp-form__field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\tCiudad\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_1089cd0]\" id=\"form-field-field_1089cd0\" class=\"ehp-form__field elementor-size-sm  elementor-field-textual\" placeholder=\"Ciudad\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__field-group is-field-type-select is-field-group-field_47493c6 has-width-50 has-width-md-100 has-width-sm-100 is-field-required has-border has-shape-default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_47493c6\" class=\"ehp-form__field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t\tTipo de solicitud\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t<select name=\"form_fields[field_47493c6]\" id=\"form-field-field_47493c6\" class=\"ehp-form__field elementor-field elementor-field-textual ehp-form__select elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Tipo de solicitud\">Tipo de solicitud<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Petici\u00f3n\">Petici\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugerencia\">Sugerencia<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ehp-form__submit-group has-width-33 has-button-align-flex-start\">\n\t\t\t<button class=\"has-shape-default shape-type-button ehp-form__button has-border is-type-button\" type=\"submit\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"ehp-form__button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"ehp-form__overlay\"><\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-073fcf7 e-flex e-con-boxed e-con e-parent\" data-id=\"073fcf7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-52b2d25 e-con-full e-flex e-con e-child\" data-id=\"52b2d25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97ec8e6 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"97ec8e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tratamiento y compromiso institucional\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a0d0e3 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"9a0d0e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"986\" data-end=\"1074\">BIOLABOR S.A.S. gestiona las PQRS bajo un enfoque de control y trazabilidad, asegurando:<\/p><ul data-start=\"1076\" data-end=\"1427\"><li data-start=\"1076\" data-end=\"1124\"><p data-start=\"1078\" data-end=\"1124\"><strong data-start=\"1078\" data-end=\"1102\">Recepci\u00f3n y registro<\/strong> de la comunicaci\u00f3n.<\/p><\/li><li data-start=\"1076\" data-end=\"1124\"><p data-start=\"1078\" data-end=\"1124\"><strong style=\"background-color: transparent;\" data-start=\"1127\" data-end=\"1146\">Acuse de recibo<\/strong><span style=\"background-color: transparent;\"> al solicitante.<\/span><\/p><\/li><li data-start=\"1165\" data-end=\"1250\"><p data-start=\"1167\" data-end=\"1250\"><strong data-start=\"1167\" data-end=\"1196\">Validaci\u00f3n de procedencia<\/strong> (incluyendo comunicaci\u00f3n formal cuando no procede).<\/p><\/li><li data-start=\"1251\" data-end=\"1321\"><p data-start=\"1253\" data-end=\"1321\"><strong data-start=\"1253\" data-end=\"1277\">Tratamiento del caso<\/strong> y definici\u00f3n de acciones, cuando aplique.<\/p><\/li><li data-start=\"1322\" data-end=\"1361\"><p data-start=\"1324\" data-end=\"1361\"><strong data-start=\"1324\" data-end=\"1358\">Informe de resultados y cierre<\/strong>.<\/p><\/li><li data-start=\"1362\" data-end=\"1427\"><p data-start=\"1364\" data-end=\"1427\"><strong data-start=\"1364\" data-end=\"1390\">Seguimiento y registro<\/strong> para fines de trazabilidad y mejora.<\/p><\/li><\/ul><p data-start=\"1429\" data-end=\"1532\">La gesti\u00f3n se realiza con criterios de <strong data-start=\"1468\" data-end=\"1483\">objetividad<\/strong>, <strong data-start=\"1485\" data-end=\"1505\">confidencialidad<\/strong> y <strong data-start=\"1508\" data-end=\"1531\">registro documental<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-426c1b1 e-con-full e-flex e-con e-child\" data-id=\"426c1b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e58b90 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"9e58b90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Infograf\u00eda del proceso interno<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51a6b91 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"51a6b91\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2378\" data-end=\"2580\">Para fines de transparencia y claridad, BIOLABOR S.A.S. pone a disposici\u00f3n una <strong data-start=\"2457\" data-end=\"2471\">infograf\u00eda<\/strong> que describe el <strong data-start=\"2488\" data-end=\"2520\">flujo interno de tratamiento<\/strong> de una queja o reclamo, desde la recepci\u00f3n hasta el cierre.<\/p><p data-start=\"2582\" data-end=\"2778\"><strong data-start=\"2582\" data-end=\"2616\">Incluye las siguientes etapas:<\/strong> recepci\u00f3n, acuse de recibo, validaci\u00f3n (procede \/ no procede), tratamiento y acciones, informe de resultados y cierre, seguimiento y registro, y cierre del caso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-488f500 ob-has-background-overlay elementor-widget elementor-widget-image\" data-id=\"488f500\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_photomorph_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dev8296.live-website.com\/wp-content\/uploads\/2026\/01\/pqr.webp\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"pqr\" data-elementor-lightbox-description=\"pqr\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzAzNiwidXJsIjoiaHR0cHM6XC9cL2Jpb2xhYm9yLm5ldFwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDFcL3Bxci53ZWJwIn0%3D\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/biolabor.net\/wp-content\/uploads\/2026\/01\/pqr-1024x576.webp\" class=\"attachment-large size-large wp-image-3036\" alt=\"pqr\" srcset=\"https:\/\/biolabor.net\/wp-content\/uploads\/2026\/01\/pqr-1024x576.webp 1024w, https:\/\/biolabor.net\/wp-content\/uploads\/2026\/01\/pqr-300x169.webp 300w, https:\/\/biolabor.net\/wp-content\/uploads\/2026\/01\/pqr-768x432.webp 768w, https:\/\/biolabor.net\/wp-content\/uploads\/2026\/01\/pqr-1536x864.webp 1536w, https:\/\/biolabor.net\/wp-content\/uploads\/2026\/01\/pqr-1320x743.webp 1320w, https:\/\/biolabor.net\/wp-content\/uploads\/2026\/01\/pqr-600x338.webp 600w, https:\/\/biolabor.net\/wp-content\/uploads\/2026\/01\/pqr.webp 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e723ca e-flex e-con-boxed e-con e-parent\" data-id=\"6e723ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92ccd34 elementor-widget-divider--view-line ob-has-background-overlay elementor-widget elementor-widget-divider\" data-id=\"92ccd34\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a762dea ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"a762dea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 es una PQR?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e948b03 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"e948b03\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1560\" data-end=\"1840\">Una <strong data-start=\"1564\" data-end=\"1571\">PQR<\/strong> es una comunicaci\u00f3n formal mediante la cual un cliente o parte interesada presenta una <strong data-start=\"1659\" data-end=\"1671\">Petici\u00f3n<\/strong>, <strong data-start=\"1673\" data-end=\"1682\">Queja<\/strong> o <strong data-start=\"1685\" data-end=\"1696\">Reclamo<\/strong> sobre un producto, servicio o proceso. En BIOLABOR S.A.S. este mecanismo se integra dentro del sistema de mejora continua y control de calidad.<\/p><p><b>Definiciones<\/b><\/p><ul data-start=\"1860\" data-end=\"2214\"><li data-start=\"1860\" data-end=\"1979\"><p data-start=\"1862\" data-end=\"1979\"><strong data-start=\"1862\" data-end=\"1875\">Petici\u00f3n:<\/strong> Solicitud de informaci\u00f3n, aclaraci\u00f3n o requerimiento relacionado con productos, servicios o procesos.<\/p><\/li><li data-start=\"1980\" data-end=\"2104\"><p data-start=\"1982\" data-end=\"2104\"><strong data-start=\"1982\" data-end=\"1992\">Queja:<\/strong> Manifestaci\u00f3n de inconformidad relacionada con la atenci\u00f3n recibida o con el desarrollo del servicio\/proceso.<\/p><\/li><li data-start=\"2105\" data-end=\"2214\"><p data-start=\"2107\" data-end=\"2214\"><strong data-start=\"2107\" data-end=\"2119\">Reclamo:<\/strong> Solicitud formal asociada a un presunto incumplimiento t\u00e9cnico, contractual o procedimental.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BIOLABOR S.A.S. dispone de un proceso formal para la gesti\u00f3n de Peticiones, Quejas, Reclamos y Sugerencias (PQRS), orientado a garantizar la trazabilidad del caso, el an\u00e1lisis objetivo y la mejora de sus procesos y servicios.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"folder":[45],"class_list":["post-3009","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/pages\/3009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/comments?post=3009"}],"version-history":[{"count":15,"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/pages\/3009\/revisions"}],"predecessor-version":[{"id":3379,"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/pages\/3009\/revisions\/3379"}],"wp:attachment":[{"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/media?parent=3009"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/biolabor.net\/en\/wp-json\/wp\/v2\/folder?post=3009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}